roycemusic
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To return an item, and so we can serve you best, the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with this procedure.
1. Item(s) must be unopened, unused, in their original packaging, with all included accessories, if applicable, and must not be damaged in any way.
2. To initiate a return, email us at sales@roycemusic.net.au within thirty (30) days of taking delivery of your product. Please include your name, best contact phone number, invoice number and product name. Where there is no proof of delivery, delivery date will be assumed to be four (4) business days from the date of dispatch.
3. Item(s) must be received by Royce Music House within ten (10) business days of the date you lodge your return request. Freight costs will be at your expense. Returned items will remain your responsibility during transit. Royce Music House will not accept liability for damage that may occur during transit. Please pack your returned item(s) carefully.
4. After receiving the returned item(s), Royce Music House will issue a refund, exchange or store credit according to your preference. A restocking fee between 5 - 20% will apply. This will be confirmed with you at time of your return request
Once approved, refunds will be made within ten (10) business days via the same method as payment was made. You will be notified via email once your refund has been processed.